Before you start
- ✓A Windows, Mac or Linux computer with Google Chrome or Microsoft Edge
- ✓A USB cable that fits the USB connector on your TESUP's IoT board
- ✓Your MyTESUP app account (not the tesup.com shop account), with this product added in the app
- ✓About 5 minutes. Your settings and Wi-Fi stay as they are
1
Your tesup.com shop account is a different account and does not work here. Forgot the password? In the MyTESUP app, tap Forgot password on the sign-in screen.
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Questions
Will I lose my settings or Wi-Fi?
No. Only the firmware changes. The name, the Wi-Fi network and the settings on your TESUP stay as they are.
What if the cable comes out during the update?
Nothing breaks: the board keeps its previous firmware until the new one is complete and checked. Plug it back in and start again.
The page says the board is not on my account
Add the product in the MyTESUP app first (Add new TESUP), then come back and click Connect board again.
I don't see my board when I click Connect board
Use Chrome or Edge on a computer, try another USB cable (some cables only charge) and another USB port, then choose "USB JTAG/serial debug unit" in the list.
Do I need to do this at all?
Usually not: a TESUP that is online installs new firmware over Wi-Fi by itself. Use this page when yours cannot get online, or when TESUP support asks you to.